Shipping Policy

At Roma Gifts, we aim to process and deliver your order as quickly and safely as possible.

Order Processing and Shipping

• We ship Australia wide.

• Orders are typically processed and dispatched within 1–2 business days of purchase.

• During peak periods, such as sales, holidays or promotional events, please allow up to 3 business days for processing and dispatch.

• We use Australia Post for standard domestic shipments. Bulky items may be shipped with an alternative freight provider.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Shipping Costs and Free Shipping

Free standard shipping is available on eligible orders of $200 or more, excluding bulky items and orders using a discount code.

Bulky or oversized items, including large artwork, furniture and other items requiring special freight, are excluded from free shipping regardless of the order value. Additional shipping charges apply. Please contact us before purchasing if you need a freight quote.

Standard shipping charges are calculated at checkout. Where a bulky item requires a separate freight quote, we will confirm the cost with you before dispatch.

Discount Codes and Free Shipping

Discount codes cannot be used in conjunction with our free shipping offer.

If you use a discount code, shipping charges will apply, including on orders of $200 or more—even if the order total remains above $200 after the discount.

Delivery Times

• Delivery times vary depending on your location and the shipping method selected.

• Delivery timeframes provided by Australia Post or other freight providers are estimates and are not guaranteed.

• Carrier delays may occur, particularly during peak periods.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email. You can track your delivery through the relevant carrier’s website or app.

Shipping Issues and Damages

We take great care in packaging your order to ensure it arrives safely.

If your order arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photos of the item and packaging so we can assist you.

If your parcel is delayed or appears to be lost, please contact us so we can investigate with the delivery provider and help resolve the issue.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

International Shipping

We currently only ship within Australia and do not offer international shipping.

Contact Us

If you have any questions regarding shipping, please contact us:

Roma Gifts
169 Marine Terrace
Geraldton WA 6530

Email: sales@romagifts.com.au
Phone: (08) 9921 5525