Shipping Policy

At Roma Gifts, we aim to process and deliver your order as quickly and safely as possible.

Order Processing and Shipping

• We ship Australia wide.

• Orders are typically processed and dispatched within 1–2 business days of purchase.

• During peak periods (such as sales, holidays, or promotional events), please allow up to 3 business days for your order to be processed and dispatched.

• We use Australia Post for all domestic shipments.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Delivery Times

• Delivery times vary depending on your location and the shipping method selected at checkout.

• Estimated delivery timeframes are provided by Australia Post and are outside of our control.

Order Tracking

• Once your order has been dispatched, you will receive a tracking number via email.

• You can track your parcel via the Australia Post website or mobile app.

Shipping Issues and Damages

We take great care in packaging your order to ensure it arrives safely.

If your order arrives damaged, faulty, or not as described, please contact us as soon as possible with photos so we can assist you.

This does not affect your rights under the Australian Consumer Law.

Roma Gifts is not responsible for delays, loss, or damage caused by Australia Post or other third-party carriers, however we will assist you in resolving any issues where possible.

International Shipping

• We currently only ship within Australia and do not offer international shipping.

Contact Us

If you have any questions regarding shipping, please contact us:

Roma Gifts
166 Marine Terrace
Geraldton WA 6530

Email: sales@romagifts.com.au
Phone: (08) 9921 5525