Shipping & Returns
Shipping Information
In peak periods please allow 2 days for your order to be processed.
Free In-Store Pick Up: On check out choose In Store Pickup if you would like to avoid postage in Geraldton.
Parcel Post: If you place an order by 11am AWST, your order will be dispatched that business day. If your order is placed after 11am AWST it will be sent the following business days. Any orders placed on a weekend or public holiday will be sent the next business day. We use Australian Regular parcel post up to 5kg. All larger & heavier items will require a quote by Australia Post or courier. If you require express post or insurance let us know and we can add the additional costs before shipping.
We guarantee that all products will be posted in excellent condition and are packed properly to exclude any damages. Roma Gift & Gourmet will not be held accountable for items that are damaged or lost during transit.
Australia Post Regular Postage provides a tracking code so that you are able to track your parcel via Australia Post. Delivery times are approximate and dependent on your location.
International deliveries: the risk of loss/damage passes to you upon our delivery to Australia Post. Unfortunately the longer the distance the package travels the more likely it is to be lost or damaged and therefore we recommend you consider taking out International Insurance. Please contact us if you would like to purchase insurance and we will provide you with a quote.
Easy Returns & Exchanges
Sadly for any reason you wish to return your product, you must notify us within 5 days of receiving your items and return them within 7 days if the item is undamaged, unworn and in excellent condition. Proof of purchase must be provided. We can give you a store credit for the items but unfortunately you will have to pay the postage of the return.
We cannot process returns on earrings due to hygiene reasons. No returns on SALE items.
Please post back to
Attention Returns
Roma Gift & Gourmet
166 Marine Terrace
Geraldton, Western Australia, 6530
*Returns received on Saturday or Sunday will be processed on the next BUSINESS day
Jewellery Care
Jewellery should be treated with care, avoiding being knocked, bent and scratched and ideally kept in the original packaging.
Alcohol has a colour dissolving effect - take off jewellery while using perfume, hairspray and deodorants. Perspiration damages the surface. Jewellery should not be worn in water, swimming pools, the sauna, spa, solarium or during sporting activities.
Do not store your jewellery in the bathroom with poor air ventilation
JEWELLERY WARRANTY AGAINST DEFECTS
Jewellery claims will have to be discussed with the suppliers & designers to assess the condition before repair or replacement. Jewellery proven by the suppliers & designers to be defective due to the manufacturing fault within 3 months after the date of purchase. This warranty is offered in store and any warranty claims to be made directly with the designers and manufacturers after these dates. ** Please note that different warranty periods apply with different suppliers.
The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling or improper use. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.
Products that are no longer covered by a warranty or are damaged as the result of mishandling or mistreatment will incur a repair fee, freight charge and will not be eligible for replacement.
REPAIRS
If you would like to make a claim for repairs please call +618 99215525 or email sales@romagifts.com.au for assessment and instructions.